Christmas gifts (but not vintage items and sale items) purchased in the period 20 November to 23 December 2023 can be exchanged up to and including 5 January 2024. You simply note in the comments field when completing your purchase that it is a Christmas present. Goods purchased outside this period are subject to our usual 14-day right of withdrawal.

We exchange and return Christmas gifts (but not vintage items/sale items) purchased in the period 20 November to 23 December 2023 until 5 January 2024 on presentation of a receipt/order confirmation. You can read more about how to return the item in our terms and conditions . The item must be sent back to our warehouse in Jutland. Goods purchased outside this period are covered by our usual 14 day right of withdrawal.

When we receive the item back, the money is put on the buyer's card, as unfortunately we cannot return the money to an account number other than the one used in connection with the purchase. If you want the money back, you must therefore contact the donor.

If you wish to receive a credit note instead, please make a note of this when you return the item, and please also remember to enter your own email address so that you can receive the credit note.

If you wish to exchange for another item, you must make a new purchase and send the gift back, as your invoice does not otherwise match your purchase.

Feel free to contact us at info@studiohafnia.dk if you have any further questions.

Christmas gifts (purchased in the period 20 November to 23 December) have extended the right of return until and including 5 January 2024. Products purchased outside this period are covered by our usual 14-day right of withdrawal.

The deadline for ordering packages to be delivered before Christmas is 20 December at 10.00 for delivery with GLS (applies to delivery in DK). We ship orders until December 22nd, but GLS cannot guarantee that the packages will arrive if they are not dispatched by December 20th at the latest.

Have you not received an order confirmation? Or do you get a notification that an error has occurred? Finally, write to us at info@studiohafnia.dk, and we will quickly check for you whether your order has gone through.

Unfortunately, we cannot add products to your order that you have already approved. The reason for this is that your payment is secured through our payment system. Therefore, we can raise more than what you yourself have approved. You can possibly hurry up to make another order and send us an email, as our package employee can then manage to send your orders together, so that you only have to pay for shipping once. However, we pack quickly, and therefore we cannot promise that we can send your orders together, but please send us an email.

If you wish to change a purchase, you must contact customer service at info@studiohafnia.dk as soon as possible together with your order number. It will only be possible to change a purchase if you have not already received a shipment confirmation per mail. If this is the case, you must place a new order.

If you wish to cancel your order, customer service must be contacted as soon as possible at info@studiohafnia.dk, so that we can stop the shipment of the item. Have you already received a shipping confirmation per mail, you will not be able to cancel your order, in which case it will be a return.

There may be several reasons why you have not yet received your order. When you have placed an order, you should shortly receive an order confirmation, and when we have packed the goods, you will receive a delivery confirmation. You will then receive another email with the track & trace number on your package, so you can track it on the shipping company's website.

If you have not received your order as expected, you should do the following:

1. Check on your order confirmation whether you have provided the correct name, address, email and telephone number.

2. If you have not received an order confirmation, it may have ended up in your spam filter or you have provided an incorrect email address. In that case, contact us at info@studiohafnia.dk so that we can change your information in the system.

3. Check if you have ordered an item that has been flagged as "pre-order". Goods ordered under pre-order are only sent when the goods are at home.

4. If you shopped during sales, Black Friday in the run up to Christmas or in connection with public holidays or the like, you should expect a slightly longer delivery time.

5. If none of the above is the problem, then send us an email. All packages are sent insured, and we can therefore search for your package and see how far it is.

Pt. We only have one webshop.

If you would like to take a closer look at an item, please contact us at info@studiohafnia.dk so that we can send more pictures.

Our webshop is based in Frederiksberg, but the majority of our orders are shipped from our warehouse in Jutland - specifically Aalborg.

As far as possible, we try to note all information about a product: color, size, material, etc. If you want additional information, please contact us at info@studiohafnia.dk and we will be happy to help. In this connection, it is important that you note the product's name, which can be found in the product description.

At this time, our items are not sold by other stores, but we serve a wide range of professional and creative businesses, including restaurants, designers, architects, stylists and many more.

If you need products for an upcoming project, we are always ready to assist and help you find the perfect solutions for your needs. Our range of unique products and tailor-made solutions can be adapted to your company's specific requirements and design aesthetics.

You are welcome to contact us at info@studiohafnia.dk to discuss your needs and to get more information about our B2B opportunities.

You can easily sign up for our newsletter here . In addition to receiving news about exciting new products, special releases and campaigns when you register, as a new customer you also get 10% off your first order.

Please note that the discount cannot be combined with already reduced items and other discounts, nor does it apply retroactively. Arita, Casa Cubista, Christina Iversen Studio, Jacob Laoru and Maison Bengal are excluded from the discount.

Studio Hafnia accepts the following credit cards/payment options:

Apple Pay
MobilePay
Google Pay
Visa/Dankort
Visa
Visa Electron
MasterCard
Maestro
American Express
Studio Hafnia gift card

All prices on Studiohafnia.dk are incl. VAT and in DKK Danish Kroner

When you order through Studio Hafnia, you will automatically receive an order confirmation. The money will be reserved in your account and will only be debited to your payment card when your order is dispatched. All prices at Studio Hafnia are incl. 25% VAT and in DKK.

We ship worldwide. If a country is not on the list here , you are very welcome to send us an email. Then we will get back to you as soon as possible with a delivery price.

All orders in Denmark are shipped with GLS or DAO. There are the following options with GLS:

GLS Parcel Shop, GLS Business & GLS private delivery.

We have free shipping in Denmark on all orders over DKK 499 (when collected in the GLS parcel shop).

The shipping price is DKK 49 for purchases under DKK 499.

For delivery to a business address and a private address respectively, the price is DKK 80.

We pack your order as quickly as we can, so that if all goes well you can receive your goods within 1-3 working days.

Please be aware that GLS does not pick up the package at the weekend, and that in the event of delays with suppliers, carriers or during sales, longer delivery times may occur.

As soon as we have packed your order, you will receive a track and trace number by email so you can follow your package.

When your order is packed and has left our warehouse, you will receive a track and trace number via e-mail. You can track your order here .

Please note that it can take up to 24 hours (Monday-Friday) before GLS scans your package and you can track it. When your parcel is ready for collection in a parcel shop, you will receive a notification per sms.

Please note that it may take a few hours before your package is scanned by GLS, and it may take up to 24 hours before you can follow your package via Track & Trace .

Fortunately, it rarely happens that a package disappears en route. If you still cannot track your package after 24 hours, please contact us at info@studiohafnia.dk so that we can investigate where it is.

GLS returns the package to us as the sender after 7 calendar days and charges us a fee of DKK 49, which you as a customer have to pay. Therefore, make sure you pick up your package before the deadline stated in the SMS/email notification you received about collection directly from GLS.

Packages that have not been collected from GLS within the 7-day collection period will only be treated as a return if you have specifically informed us of this before the 14-day period.

When collecting from the parcel shop, it is your responsibility as the customer to collect your order within the stated deadlines. If the order is not picked up within the deadline, it is automatically sent back to Studio Hafnia. In this case, you will be charged an amount corresponding to the costs associated with the return shipment (DKK 49). This also applies in connection with the reshipment of your order or in case of cancellation of your purchase.

If your order has been returned by GLS, you can have it sent again quickly and easily by purchasing shipping on our website here .

The goods are insured during transport, so please check the contents of the package immediately after receipt.

If you believe that the package and/or the contents have been damaged upon receipt, please notify us as soon as possible (and within 24 hours) at info@studiohafnia.dk , so that we can have the item's costs re-listed by the shipping company.

If there are visible dents, holes or other obvious damage to the package, please refuse receipt at the shipping company, as doubts may otherwise arise as to where the package has been damaged.

In case of suspicion of freight damage, you must:

• Contact us by e-mail info@studiohafnia.dk
• Send us pictures of all the outer surfaces of the package (the GLS label must be visible in one of the pictures), all internal protection/packaging and the damaged goods
• Keep all packaging, as it can be used to document claims against the shipping company. The packaging must therefore only be thrown away when the case has been concluded.

We reserve the right to reject claims for compensation if there is no immediate response to transport damage. Thus, we do not have the opportunity to have the item's costs and the shipping price listed again at GLS, if there is no immediate response.

If we have made a packaging error, we apologize. Please contact us as soon as possible by writing to info@studiohafnia.dk with your order number and description (as well as pictures) of what you have ordered/received, and we will find a solution.

In accordance with Danish law, you have the right to cancel your purchase within 14 days of receiving the item. Please note that returned goods must be in original condition - if you are in doubt, you can read the return conditions .

You regret your purchase by clearly notifying us via email info@studiohafnia.dk. Remember to state your order number at the same time.

You must send the item without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase.

When you return the goods, you must do the following:

• Attach a note with your order number
• Pack the item in original packaging
• Pack the item securely so that it is not damaged during transport

The goods must be sent to:

Lagerhotel Danmark ApS
Credit: Studio Hafnia
Halkjærvej 16B
9200 Aalborg SW
Denmark

Goods must be sent directly to the above address and cannot be sent by cash on delivery or to a parcel shop, delivery point, post office or similar. It is your responsibility that the package is delivered correctly, and we do not collect packages from parcel shops.

You must pay postage and any other costs associated with the return yourself, and you are liable if damage occurs during transport. When you send the package back, we therefore recommend that you get documentation that the item has been sent back, just as we recommend that you wrap the item very well.

You can create a return label easily and quickly through the link here : It costs DKK 60 to use our return portal.

The same return rules apply to sale items as to non-sale items.

When your return package has been delivered to our warehouse and unpacked/checked, we will refund the money to the same payment card that was used for the purchase.

Please note that it may take 2-3 working days from the time we have received your return package until your money is refunded. From here, it can take 1-3 banking days before you can see the refund on your account statement.

If you wish to exchange for another item, you must make a new purchase and send the first item back, as your invoice otherwise does not match your purchase. We hope for your understanding.

Our warehouse is in Aalborg. As we use an external warehouse hotel, which receives and packs for a large number of different webshops, it is unfortunately not possible to return/exchange at the address there.

If you want to give something as a gift, which must only be given after the right of cancellation has expired, you can always contact us before the purchase at info@studiohafnia.dk to find out whether the right of cancellation can be extended. It can do that on some items. If we agree on an extension of the right of cancellation because something is to be given as a gift, please note this in the comments field when you complete your order.

If you have received a gift from Studio Hafnia that you wish to return, please contact us at info@studiohafnia.dk so that we can check that the cancellation period has not expired. Remember to state the order number/name of the person who ordered the order. If the cancellation period has not expired, you can return the goods in accordance with our conditions .

When we receive the item back, the money is put on the buyer's card, as unfortunately we cannot return the money to an account number other than the one used in connection with the purchase. If you want the money back, you must therefore contact the donor.

If you wish to receive a credit note instead, please make a note of this when you return the item, and please also remember to enter your own email address and telephone number so that you can receive the credit note.

We are sorry to hear that your item is damaged.

The goods are insured during transport, and you are therefore asked to check the contents of the package immediately after receipt.

If you think the package and/or the contents have been damaged upon receipt, please notify us as soon as possible (and within 24 hours) at info@studiohafnia.dk , so that we can have the item's costs re-listed by the shipping company.

If there are visible dents, holes or other obvious damage to the package, please refuse receipt at the shipping company, as doubts may otherwise arise as to where the package has been damaged.

In case of suspicion of freight damage, you must:

• Contact us by e-mail info@studiohafnia.dk
• Send us pictures of all the outer surfaces of the package (the GLS label must be visible in one of the pictures), all internal protection/packaging and the damaged goods
• Keep all packaging, as it can be used to document claims against the shipping company. The packaging must therefore only be thrown away when the case has been concluded.

We reserve the right to reject claims for compensation if there is no immediate response to transport damage.

We are sorry to hear that you have experienced an error with one of your items.

You can advertise your product for 2 years. We comply with the Sales Act, which means that you can either get a defective item repaired, exchanged, the money back or the price reduced, depending on the specific situation. It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damage-causing behaviour.

If you experience an error on a product you have purchased from us, you must send an email to info@studiohafnia.dk with the following information:

• Your order number
• Detailed description of the error/shortcoming
• Image of the error/shortcoming.

We will review your complaint as soon as possible. We are of course responsible for the freight in the case of approved complaints. For further information on your right of complaint, check our terms and conditions .

You have the right to advertise an item within 2 years from the day you received the item. You must complain about the item within a "reasonable time" from the time you discover the fault. We recommend that you complain as soon as possible and no later than 2 months after you have discovered the error. We also recommend that you do not use the product while we are processing your complaint.

The gift card can be purchased by adding an amount to your shopping card. You can buy a gift card here .

The gift card is delivered via email and contains a unique code that can be used at checkout. The gift card can be printed out.

Your gift card expires after 2 years. If you are in doubt about the specific date and year, contact us at info@studiohafnia.dk.

You can get information about your balance by contacting us at info@studiohafnia.dk.

If you wish to return a purchase that was purchased with a gift card, the amount will be returned to the same gift card.

If an item is sold out, you have the option of getting an email sent if it comes back in stock. You register by accessing the product and entering your email.

Since each and every item is specially handpicked, and we are always looking to find unique products and items from upcoming brands as well as vintage items, we also only have one or a few of our products in stock. Therefore, it is not always certain that the item in question will return.

The item is most likely sold out. When this happens, the item automatically disappears from the webshop.

Unfortunately, we currently do not offer a wrapping service as we use an external warehouse where wrapping will increase the processing time for orders. Our primary focus is to ensure fast delivery of your goods. In addition, we have learned that gift wrapping often does not appear neat upon receipt, and this can also make it difficult to check the goods upon arrival. We apologize for the inconvenience and thank you for your understanding.