Have you received a Christmas gift from Studio Hafnia that you would like to exchange or return? Here you will find an overview of what applies to Christmas gift returns.

Which Christmas gifts are covered?

We offer an extended exchange and return period for Christmas gifts bought between 15 November and 23 December 2026 (inclusive). The rules depend on whether the gift was bought in our webshop or in our showroom in Frederiksberg.

The extended period does not apply to:

  • vintage items
  • sale items
  • items bought with our Black Friday offers (25 to 30 November 2026 inclusive)

For these items, the standard 14-day deadlines apply. You can read our full terms and conditions here.

Deadline for returning Christmas gifts

Christmas gifts can be exchanged or returned until Friday 8 January 2027.

  • Bought in the webshop: The item must be received by us no later than this date.
  • Bought in the showroom: The item must be exchanged in the showroom no later than this date.

Unfortunately, returns received after 8 January 2027 cannot be accepted.

Condition of the item

For us to accept the return, the item must:

  • be unused and show no signs of wear
  • be returned in its original packaging
  • have all tags and labels intact

The packaging is considered part of the item and is essential for us to be able to resell it as new. If the above requirements are not met, we unfortunately cannot accept the return, in accordance with our terms and conditions.

Christmas gifts bought in the webshop

Exchange for a gift card or another item

If you would like to exchange for a gift card (with a 10% bonus) or another item, you can use our exchange portal. Shipping of the new item is free when you exchange.

Refund

If you would like a refund, the exchange portal cannot be used.

For refunds, you are free to choose the carrier, provided the parcel is sent directly to our return address. Refunds are always made to the payment method used for the purchase.

If you would like us to send you a return label, please contact us at info@studiohafnia.dk. If you use our return label, 60 DKK will be deducted from the amount refunded.

Return in the showroom

You can also return the gift at our showroom in Frederiksberg during opening hours until 8 January 2027. Please bring the order number or the gift giver's name. You can choose a refund to the gift giver's payment method or a store credit.

Christmas gifts bought in the showroom

Christmas gifts bought in our showroom in Frederiksberg can be exchanged for another item or a store credit in the showroom until 8 January 2027 upon presentation of the receipt. Showroom purchases are not refunded. The store credit is valid for 2 years and can be used both in the showroom and in the webshop.

Shipping, responsibility and lost return parcels

The item must be packed securely and returned in its original packaging. You are responsible for the item until it has been received by us.

We cannot refund items that are lost or damaged during return shipping, in accordance with our terms and conditions. We therefore recommend sending your return with tracking and keeping the drop-off receipt as documentation.

You can find our return address and other practical information about returns in our terms and conditions.